Privacy Policy Statement

This privacy policy explains how Neluvarexon collects, uses, and protects your personal data. We ensure compliance with South African laws and secure processing of your information.

Information We Collect

We collect different types of information to support your experience and deliver our services effectively.

• Contact details, such as your name, email address, and telephone number, when submitting forms.
• Technical data, including device information, cookies, IP address, browser type, and usage analytics.
• Correspondence and communications when you contact customer support or engage with our team.
• Site usage and engagement data to help us improve our service, content, and user interface.

How We Use Data

Your information is used only for stated business purposes, managed by authorised staff.

• Deliver requested services and respond to your inquiries.
• Maintain, monitor, and enhance website performance and security.
• Communicate updates, respond to feedback, and share important notices.
• Fulfil legal and compliance obligations under South African law.

Legal Basis for Processing

Your data is processed with your consent or for legitimate business operations.

We rely on your expressed consent for data collection, and process information as required to deliver services, manage client relationships, or comply with legal obligations.

Information Sharing

We do not share your data with third parties except as noted below or required by law.

• Trusted partners (such as IT or analytics providers) under strict data processing agreements for service delivery.
• Regulatory authorities when required to comply with local legislation.
• If the business is transferred or restructured, your data will be protected throughout any transition.

Data Security

We implement technical and organisational measures to safeguard your personal data against accidental loss, unauthorised access, alteration, or disclosure. Regular reviews and staff training help maintain the safety and integrity of your information.

Your Data Rights

You have rights to access, correct, or request deletion of your personal data at any time.

• The right to request access to information held about you.
• The right to correct, update, or delete your personal information.
• The right to withdraw consent or object to certain data uses.
• The right to lodge complaints with South African authorities.

Cookies and Tracking

Cookies help us personalise and improve your site experience. Please review our cookie policy to learn what types of cookies we use and manage your preferences.

View Cookie Policy View Cookie Policy

Contact Us

If you have any privacy-related questions, requests, or concerns, please reach out using the contact details provided below.

Changes to This Policy

We may update this policy periodically. Updates will be marked by a new effective date on this page.